Zeno Pack Refund Policy
At Zeno Pack, we want you to be satisfied with our tips and strategies for personal growth. Here we will tell you how and under what conditions you can get a refund for our paid materials and subscriptions.
Refund Conditions
If you didn't like the purchased material or subscription, you can request a refund within 5 days of purchase. A refund is possible if you have used less than 20% of the content. We understand that our materials may not always meet your expectations, so we offer the opportunity to get a refund if these conditions are met.
How to Request a Refund
To get a refund, contact our support service through the contact page. Specify the reason for the refund, the name of the purchased material or subscription, and payment details (purchase date, order number). We will quickly review your request and provide further instructions.
Refund Process
After approval of the request, the money will be refunded to the same payment method within 5-7 business days. The exact crediting time depends on the speed of payment processing by your bank or payment system.
Refund Exceptions
Refunds are not possible in the following cases:
- If more than 20% of paid content has been used.
- For events that have already taken place.
- For individually developed materials or consultations, if the main part of the work has been completed.
- For downloadable materials (e.g., templates, e-books), if they were downloaded after purchase.
- After 5 days from the date of payment.
Refund Policy Changes
We may update this refund policy. We recommend checking this page regularly to stay informed of current information.
Contact Us
If you have questions about our refund policy, please contact us. We are always ready to help and answer all your questions about our paid resources for self-development.